Email: hello@scrollart.app
Tell us the email on your account and, for app problems, your iPhone or iPad model and iOS or iPadOS version.
Bought through the App Store (the Apple purchase sheet): open Settings on your iPhone or iPad › tap your name › Subscriptions › Scroll Art › Cancel Subscription. You can also get there from the app: Profile › Settings › Manage membership. Cancel at least 24 hours before the trial or period ends to avoid the next charge.
Bought through our web checkout (the card or Apple Pay page that opens from the app in the US): in the app go to Profile › Settings › Membership › Cancel membership and confirm, any time. It works right in the app, with no email or sign-in link. Manage membership also opens the billing page, where you can cancel or change your card; it emails you a link to sign in. If you signed up with Hide My Email, that link may not reach you, so email us at hello@scrollart.app and we'll cancel it the same day and confirm by email.
Either way, you keep access until the end of the trial or the period you've already paid for.
The 7-day free trial comes with the yearly plan. When it ends, the yearly membership starts and you're charged the yearly price shown when you signed up, then again every year until you cancel. Cancel before the trial ends (for App Store purchases, at least 24 hours before) and you pay nothing. We don't send a reminder email; the date your trial ends is always shown in Profile › Settings › Membership. The monthly plan has no free trial.
Download Scroll Art from the App Store, open it, and tap I already have a membership on the membership screen. Sign in with the same account you used before checkout and your membership will be there.
In the app, go to Profile › Settings › Restore purchases. If that doesn't work, make sure you're signed in with the email you used to buy. Still stuck? Email us with that email address and we'll fix it.
App Store purchases can only be refunded by Apple: go to reportaproblem.apple.com. For web checkout purchases, if you were charged and didn't mean to be (for example, you forgot to cancel a trial or a renewal), email us within 14 days of the charge and we'll refund it. See section 3 of the Terms.
Check your spam folder for an email from hello@scrollart.app. Codes expire after an hour; tap Send a new code in the app to get another. If you never receive one, your email provider may be blocking it; email us from that address and we'll confirm your account by hand.
On the sign-in screen tap Forgot password?, enter your email, and use the code we send to set a new one.
Profile › Settings › Delete account. This removes your profile, likes, saves, comments, collections, and history right away. Deleting the account doesn't cancel an App Store membership, so cancel that first (see "How do I cancel?"). A renewing web membership is cancelled as part of deleting your account, or the app asks you to cancel it under Manage membership first. If you've already deleted your account and are still being charged for a web membership, email us and we'll cancel and refund it.
Tap Report under any comment to report it (you can block the person at the same time), or open a member's profile and tap the ⋯ menu to report or block them. We review every report within 24 hours and remove content and accounts that break the community rules. Once you block someone, neither of you sees the other's comments, and any follows between you are removed. You can unblock people in Settings › Blocked people.
Email us with what happened and what you expected. Screenshots help. If a painting's fact or story is wrong, include the painting's title and we'll correct it. The facts and story narrations are written and checked by AI, so mistakes can slip through, and we're grateful when you point them out.
Email hello@scrollart.app. For copyright notices, section 7 of the Terms lists what to include.
Email us from your account email. We answer within one month. The Privacy Policy explains what we collect and your rights. To turn off usage analytics, go to Profile › Settings › Privacy › Share usage data.
Every painting comes from a museum that released it as public domain or CC0: the Met, the Rijksmuseum, the National Gallery of Art, the Art Institute of Chicago, the Cleveland Museum of Art, the Getty, and the Smithsonian American Art Museum. Tap any painting for its museum, credit line, and a link to the museum's own page. Scroll Art is independent and not affiliated with or endorsed by these museums. Text marked "From Wikipedia" is available under CC BY-SA 4.0. Story narration uses an AI-generated voice.